I won a little victory over Big Corporate!
So I ordered some Puma shoes online a few weeks ago - big mistake. First and last time for me. The package never arrived, so I asked Puma's "support" what's up, and after a back-and-forth with 5 different people and/or AI chatbots, I ended up receiving 2 PDFs that I had to fill in and send back.
But the PDFs were full of dumb questions, like my name/address, the order #, track & trace number, etc, STUFF THAT THEY ALREADY HAVE BECAUSE THEY SENT ME THE PACKAGE!! #%$@!
And I have no idea how to edit PDFs; guess I'd have to install some PDF editor and blah blah.. ain't nobody got time for that.
So I mailed something back like, "I don't have energy for this. You already have all this info." and I got a reply that they really needed this, else they couldn't start the money-back procedure and blah blah
BUT then I went searching for legal info on this kind of thing, and discovered that the webshop is 100% responsible for this problem; that if the package doesn't arrive, I can have my money back without all this trouble.
So I mailed back a few URLs with quotes from legal sites, and that I want to cancel the deal (in Dutch "Ik ontbind hierbij de koop" were the magic words).
Honestly I had already accepted that I would never get my money back, and I'd just leave an angry comment on Trustpilot or smth to cope.
But guess what? After a week of silence, I got a reply that my money is returned. Without having to go to the trouble of filling in their dumbass PDFs.
I feel empowered!
benda
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