Hey #support guys who work in a #NOC or #datacenter or provide support for #vps hosting: if I open a support ticket about an issue, and the issue is resolved an hour later without a response to my ticket, what's the Etiquette here? Should I close the ticket as resolved without waiting for an answer? Or does that mess up your quotas or workflows or whatever? Is it impolite to close my own ticket when I notice the problem is fixed without waiting for your response? Am I taking away the satisfaction you get from closing a ticket? Or am I just making your life easier by saving you from dealing with yet one more customer.