SSD Drive Problem


I have a new WD Blue 1TB ssd hard drive that doesn't want to get formatted or mounted. When I attach the drive via USB I get an error message of:
Unable to Mount 1.0 Tb volume
An operation is already pending

Eventually I get:
Unable to Mount 1.0 Tb volume
timeout was reached

I have a Lenovo Thinkpad T570 running Linux Mint 22.1 Xia base. "GParted" and "Disks" don't see the drive. Is there something I can do to access the disc or is it toast?
in reply to who

So far it is showing

usb 2-4: new SuperSpeed USB device number 11 using xhci_hcd
[211819.412449] usb 2-4: New USB device found, idVendor=2537, idProduct=1068, bcdDevice= 1.00
[211819.412468] usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[211819.412477] usb 2-4: Product: NS1068
[211819.412484] usb 2-4: Manufacturer: Norelsys
[211819.412491] usb 2-4: SerialNumber: 0123456789ABCDE
[211819.415262] usb-storage 2-4:1.0: USB Mass Storage device detected
[211819.415608] usb-storage 2-4:1.0: Quirks match for vid 2537 pid 1068: 800000
[211819.415722] scsi host1: usb-storage 2-4:1.0
[211821.975537] scsi 1:0:0:0: Direct-Access ATA WD Blue SA510 2. 0100 PQ: 0 ANSI: 6
[211821.976781] sd 1:0:0:0: Attached scsi generic sg1 type 0
[211821.985294] sd 1:0:0:0: [sdb] 1953525168 512-byte logical blocks: (1.00 TB/932 GiB)
[211821.985686] sd 1:0:0:0: [sdb] Write Protect is off
[211821.985704] sd 1:0:0:0: [sdb] Mode Sense: 43 00 00 00
[211821.986069] sd 1:0:0:0: [sdb] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
[211822.033052] sdb: sdb1
[211822.034239] sd 1:0:0:0: [sdb] Attached SCSI disk
[211851.555550] usb 2-4: reset SuperSpeed USB device number 11 using xhci_hcd
[211877.091031] usb 2-4: reset SuperSpeed USB device number 11 using xhci_hcd
[211902.626842] usb 2-4: reset SuperSpeed USB device number 11 using xhci_hcd

in reply to floppingfish

Some more
                          usb 2-4: reset SuperSpeed USB device number 11 using xhci_hcd

[211953.700655] usb 2-4: reset SuperSpeed USB device number 11 using xhci_hcd
[211979.236790] usb 2-4: reset SuperSpeed USB device number 11 using xhci_hcd
[211979.249917] sd 1:0:0:0: [sdb] tag#0 FAILED Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK cmd_age=152s
[211979.249940] sd 1:0:0:0: [sdb] tag#0 CDB: Write(10) 2a 00 00 00 08 00 00 00 08 00
[211979.249950] blk_print_req_error: 752 callbacks suppressed
[211979.249959] I/O error, dev sdb, sector 2048 op 0x1:(WRITE) flags 0x800 phys_seg 1 prio class 0
[211979.249982] buffer_io_error: 21278 callbacks suppressed
[211979.249988] Buffer I/O error on dev sdb1, logical block 0, lost async page write
[212004.768420] usb 2-4: reset SuperSpeed USB device number 11 using xhci_hcd
[212030.306531] usb 2-4: reset SuperSpeed USB device number 11 using xhci_hcd
in reply to floppingfish

As @catloaf@lemm.ee suggested, try plugging it in directly on an internal port, not via USB. Then you figure out whether the USB converter is faulty or the SSD itself is broken.
This entry was edited (Tuesday, May 20, 2025, 10:05 AM)

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